1. Introduction
Gidsoft ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our service ("Service"), which provides private knowledge bases for consumers.
2. Information We Collect
2.1 Information You Provide
- Account Registration: When you create an account, we collect your email address, name, and authentication credentials.
- Knowledge Base Content: Any information, documents, or data you upload to or store in your knowledge base.
- Connected Services: When you authorize Gidsoft to connect to external services (e.g., Google Sheets), we collect credentials and access information necessary to retrieve your data.
- Communications: Messages, support requests, and feedback you send to us.
2.2 Automatically Collected Information
- Log Data: IP address, browser type, device information, pages visited, and timestamps.
- Usage Data: How you interact with the Service, including queries submitted and features used.
- Cookies and Similar Technologies: We use cookies to authenticate sessions and remember your preferences.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process and authenticate your account
- Deliver and support your knowledge base functionality
- Respond to your inquiries and provide customer support
- Send administrative updates, security alerts, and policy changes
- Monitor and analyze usage patterns to improve user experience
- Comply with legal obligations and enforce our terms
4. Data Privacy and Security
Your knowledge base is private by design. We adhere to the following principles:
- Data Isolation: Your knowledge base is isolated per account. No data is shared, pooled, or exposed to other users or the public.
- Encryption: Data in transit is encrypted using HTTPS/TLS. Data at rest is encrypted to protect against unauthorized access.
- Minimal Processing: We process your data only to deliver the Service and comply with legal requirements.
- No Training on User Data: We do not use your knowledge base content to train AI models without your explicit consent.
5. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may disclose information in these circumstances:
- Service Providers: We share information with third-party services (hosting, analytics) under confidentiality agreements.
- Legal Compliance: We disclose information when required by law, court order, or governmental request.
- Connected Services: When you authorize integration with external services, those services receive access only to the data you explicitly authorize.
- Business Transfer: In the event of merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.
6. Your Data Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Correct inaccurate or incomplete information
- Deletion: Request deletion of your account and associated data
- Portability: Export your knowledge base in a portable format
- Opt-Out: Opt out of non-essential communications
To exercise these rights, contact us at privacy@gidsoft.com.
7. Retention of Data
We retain your personal information for as long as your account is active. You can request deletion of your account and data at any time. Some information may be retained to comply with legal obligations or for legitimate business purposes.
8. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with information, we will delete such information and terminate the child's account.
9. International Data Transfers
Your information may be transferred to and stored in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may provide a different level of data protection.
10. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, when necessary, by email or through the Service. Your continued use of the Service after changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Gidsoft
Email: privacy@gidsoft.com